Tag Archives: crisis communications

Father-Daughter Ice-cream Crisis in Scotland

Father-daughter bonding time turned into a communications disaster last week in Scotland. Background Last Friday, Chris White, a 45-year-old father, took a picture of his daughter. They were out eating ice cream at the Braehead Shopping Centre in Glasgow, Scotland. … Continue reading

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Oh Netflix: This Will Be One for the Textbooks

Here is the letter that appeared in my inbox yesterday: The apology Dear ____, I messed up. I owe you an explanation. It is clear from the feedback over the past two months that many members felt we lacked respect … Continue reading

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Tips for Using Social Media in Crisis Management

Here are five tips for using social media as a crisis management tool listed in an article from Social Media Zone. Create a responsive social media policy through listening Set up your monitoring system Identify the influencers LISTEN! Less is … Continue reading

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What Would You Do? Legionnaires’ Disease Crisis at Aria Hotel

An outbreak of Legionnaires’ disease has been reported at the 4,000 room Aria Resort and Casino in Las Vegas. Legionnaires’ disease is very serious because it can be deadly and because it spreads easily in a wet, warm environment. This … Continue reading

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How McDonald’s Averted a PR Crisis via Twitter

This past weekend, an Internet hoax aimed at McDonald’s made the top of the trending list when a photo of a company letter appeared on Twitter. Video after the jump.   The Problem As you can see in the video, the letter … Continue reading

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